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RETURN POLICY
At Kera Bond, our team has carefully developed each product to ensure optimal results and full transparency. We're confident that you'll find our products as exceptional as we do. However, if you ever decide to return a product, please don't hesitate to reach out to us, and we'll handle the process seamlessly.
Our refund or replacement policy is applicable in the following scenarios:
- You've received an incorrect shipment.
- The product you received is damaged.
- The product you received has expired.
If any of these situations apply, please request a return or replacement within 7 days from the delivery date. To initiate this process, kindly send us an email at hello@kerabond.in .
It's important to note that we're unable to accept returns or process claims beyond 7 days from the date of product delivery.
We appreciate your patience as we review your request, typically within 48 hours. Upon approval, we'll arrange a reverse pickup through our trusted courier partner, who will collect the item directly from your doorstep.
Once we've received the returned order, our dedicated service team will meticulously assess the product. If the issues you've described are confirmed, we'll promptly initiate a refund within 3 working days.
Frequently Asked Questions
Below FAQ are some common questions of our customers, if you have other questions,
Please Email us the same at hello@kerabond.in
What is Kera bond?
KERA BOND, the bond repair expert, specializes in building, strengthening, and protecting hair bonds. Infused with a powerful blend of amino acids, peptides, ceramides, hyaluronic acid, and argan oil, the products deliver effective bond repair from the first use. If you have damaged hair, KERA BOND is a must for your hair care routine.
What is Bond Repair in hair care?
Bond Repair is essential for restoring hair strength, particularly when using colorants or straightening treatments that affect hair bonds, which could otherwise lead to breakage and dull hair. Even if you're not into coloring or straightening, our Kera Bond Bond Repair products give you naturally strong, healthy hair!
Are the chemicals in the Kera Bond product safe for use?
Our Kera Bond products are formulated with thoroughly tested, top-quality ingredients, ensuring they're free from harmful components that might compromise hair health. We prioritize safety and efficacy in our formulations. All our products are free from sulfates and parabens. We pride ourselves on maintaining a clean, pure formulation.
How do I get the best results from Kera Bond’s Bond Repair?
Initiating a successful Bond Repair routine starts with Kera Bond Shampoo and Kera Bond Conditioner, followed by the serum application on towel-dried hair. Consistency in using this routine for at least six washes provides the best chance for your hair to recover and improve.
How long will it take to see the effects of the Kera Bond products?
The results of Kera Bond can vary based on individual hair needs. Most users notice visible effects within a few weeks of regular use, experiencing stronger, healthier hair.
Are Kera Bond products suitable for all hair types?
Kera Bond products are designed to cater to a variety of hair types, ensuring their efficacy across a broad spectrum of hair textures and needs.
Can I use Kera Bond alongside other hair care products?
Kera Bond products can be seamlessly integrated into your hair care routine alongside other products without compromising their effectiveness.
Do you test your Kera Bond products on animals?
We do not engage in any form of animal testing; our commitment to being cruelty-free is steadfast.
Does KERA BOND straighten hair?
KERA BOND is your at-home bond repair solution, precisely formulated to mend bonds damaged by straightening, coloring, heat styling, or wear and tear. The products do not straighten hair but are dedicated to effective bond repair, ensuring your locks stay healthy and resilient.