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RETURN POLICY
At Kera Bond, our team has carefully developed each product to ensure optimal results and full transparency. We're confident that you'll find our products as exceptional as we do. However, if you ever decide to return a product, please don't hesitate to reach out to us, and we'll handle the process seamlessly.
Our refund or replacement policy is applicable in the following scenarios:
- You've received an incorrect shipment.
- The product you received is damaged.
- The product you received has expired.
If any of these situations apply, please request a return or replacement within 7 days from the delivery date. To initiate this process, kindly send us an email at hello@kerabond.in .
It's important to note that we're unable to accept returns or process claims beyond 7 days from the date of product delivery.
We appreciate your patience as we review your request, typically within 48 hours. Upon approval, we'll arrange a reverse pickup through our trusted courier partner, who will collect the item directly from your doorstep.
Once we've received the returned order, our dedicated service team will meticulously assess the product. If the issues you've described are confirmed, we'll promptly initiate a refund within 3 working days.
Frequently Asked Questions
Below FAQ are some common questions of our customers, if you have other questions,
Please Email us the same at hello@kerabond.in
What is Kera Bond?
Kera Bond is a specialized hair care brand dedicated to providing high-quality, effective solutions. Our hair care products are formulated to be sulphate-free, paraben-free, and phthalate-free, ensuring they are gentle yet effective. We focus on creating clean formulations with no added fragrance, emphasizing high efficacy and safety. Kera Bond stands for innovative and targeted care, addressing specific hair concerns with scientifically backed ingredients.
What makes Kera Bond different from other hair care brands?
Kera Bond focuses on clean formulations that are sulphate-free, paraben-free, and phthalate-free, ensuring high efficacy and quality for your hair. We use scientifically proven ingredients and avoid harmful additives to provide safe and effective hair care solutions.
Who can use Kera Bond products?
Kera Bond products are designed for anyone facing specific hair care issues that we address, particularly those who believe in no-toxin formulations. Our products are ideal for individuals, including those with thyroid issues who are sensitive to fragrances, and anyone who prefers clean, high-quality formulations.
What are the main ingredients in Kera Bond products?
Kera Bond products are formulated with scientifically proven ingredients that promote hair health and repair, without any harmful additives.
Are Kera Bond products safe for all hair types?
Yes, Kera Bond products are safe and effective for all hair types, providing tailored solutions to meet various hair care needs.
Do Kera Bond products contain any artificial fragrances?
No, all Kera Bond products are free from artificial fragrances to ensure a clean and pure hair care experience.
Why are sulphate-free, paraben-free, and phthalate-free formulations important in Kera Bond products?
These formulations help to avoid common irritants and potential toxins, providing a safer and gentler hair care experience.
Can I use Kera Bond products if I have sensitive skin?
Yes, Kera Bond products are formulated to be gentle and are suitable for individuals with sensitive skin.
What hair care concerns do Kera Bond products address?
Kera Bond products address a variety of hair care concerns including bond repair, swim care, and new mom's care.
Are Kera Bond products cruelty-free?
Yes, Kera Bond is committed to cruelty-free practices and none of our products are tested on animals.
How often should I use Kera Bond products?
The usage frequency varies by product; please refer to the instructions on the packaging for best results.
Where can I purchase Kera Bond products?
Kera Bond products are available on our official website and select retail partners.
Does Kera Bond offer any guarantees on their products?
Yes, Kera Bond offers a satisfaction guarantee. If you are not satisfied with a product, please contact our customer service for assistance.
What is Kera Bond's return policy?
Kera Bond accepts returns within 30 days of purchase. The product must be unused and in its original packaging.
How can I contact Kera Bond customer service?
You can reach Kera Bond via email at hello@kerabond.in or through the contact form on our website.
Are Kera Bond products environmentally friendly?
Yes, Kera Bond is committed to sustainability and uses eco-friendly packaging and ingredients wherever possible.
Do you offer any loyalty programs or discounts for Kera Bond?
Yes, Kera Bond offers loyalty programs and seasonal discounts. Sign up for our newsletter to stay updated.
Can I find Kera Bond on social media?
Yes, follow Kera Bond on Instagram, Facebook, and X for the latest updates and hair care tips.
What inspired the creation of Kera Bond?
Kera Bond was created out of a passion for clean, effective hair care solutions that cater to modern lifestyles and urban environments.
What upcoming products can we expect from Kera Bond?
Kera Bond is excited to launch new products including swim care, new mom's care, and bond repair care in the near future.
What does Kera Bond stand for in hair care?
Kera Bond specializes in targeted hair care solutions, believing that products should address specific problems rather than being generic. Our products are designed to solve particular hair care concerns effectively.