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Privacy Policy for Kera Bond Hair Science
Effective Date: 19 Sept 2023
This Privacy Policy describes how Kera Bond Hair Science (referred to as "we," "us," or "our") collects, uses, and protects your personal information when you use our website located at www.kerabond.in (the "Site") and related services (collectively, the "Services"). By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal or operational reasons. We will post any revised Privacy Policy on the Site and update the "Effective Date" accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information.
Information We Collect
We collect various types of personal information from you when you use our Services, including but not limited to:
Information You Provide: We collect basic contact details (such as name, address, phone number, and email), order information (including billing and shipping details), and account information (username, password, and security questions).
Shopping Information: We may collect data about the items you view, add to your cart, or add to your wishlist.
Customer Support Information: When you communicate with us, such as when sending messages through the Services, we collect the information you provide in those interactions.
Usage Data: We automatically collect certain information about your interaction with the Services, including device information, browser information, network connection details, IP address, and other information related to your use of our Site.
Cookies: We use Cookies to improve your experience on our Site and to gather analytics on user interactions. You can manage your Cookie preferences through your browser settings.
How We Use Your Personal Information
We use the collected personal information for the following purposes:
Providing Products and Services: To process your orders, fulfill your purchases, manage your account, and provide notifications related to your account, purchases, returns, and exchanges.
Marketing and Advertising: To send marketing, advertising, and promotional communications, as well as to personalize content and advertisements both on our Site and on other websites.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activity. It's important to keep your account credentials secure.
Communicating with You: To provide customer support, improve our Services, and maintain a business relationship with you.
Cookies
We use Cookies to enhance and optimize your experience on our Site. For specific details about the Cookies we use, please refer to our [Cookie Policy](insert link).
How We Disclose Personal Information
We may share your personal information with the following categories of recipients:
Vendors and Service Providers: Third-party service providers who assist us in performing various functions, such as payment processing, data analytics, customer support, and more.
Business and Marketing Partners: We may share information with partners, such as Shopify, to improve our Services and personalize advertising.
Affiliates: We may share information within our corporate group to maintain our business operations.
Legal Obligations: We may disclose personal information to comply with applicable legal obligations, respond to legal requests, or protect our rights and the rights of others.
User-Generated Content
Our Services may allow you to post user-generated content, such as product reviews. Please be aware that this content is public and accessible to others. We do not control the use or security of such information.
Third-Party Websites and Links
Our Site may contain links to third-party websites. Please review the privacy and security policies of these sites, as we do not control or guarantee their practices.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its removal.
Security and Retention of Your Information
While we implement security measures to protect your personal information, no method is entirely foolproof. Please use secure channels to communicate sensitive data.
The retention of your personal information depends on various factors, including legal requirements and business needs.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include access, deletion, correction, and limiting processing, among others. Please refer to our [Rights and Choices](insert link) section for more details.
Complaints
If you have concerns about how we process your personal information, please contact us using the information provided below. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred and processed outside your country, including in the United States. We take steps to ensure such transfers comply with applicable laws.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at:
Kera Bond Hair Science
Address: One81 R&D Technologies LLP, WeWork Galaxy, 43, Residency Rd, Bangalore, KA 560025
Email:hello@kerabond.in
Frequently Asked Questions
Below FAQ are some common questions of our customers, if you have other questions,
Please Email us the same at hello@kerabond.in
What is Kera Bond?
Kera Bond is a specialized hair care brand dedicated to providing high-quality, effective solutions. Our hair care products are formulated to be sulphate-free, paraben-free, and phthalate-free, ensuring they are gentle yet effective. We focus on creating clean formulations with no added fragrance, emphasizing high efficacy and safety. Kera Bond stands for innovative and targeted care, addressing specific hair concerns with scientifically backed ingredients.
What makes Kera Bond different from other hair care brands?
Kera Bond focuses on clean formulations that are sulphate-free, paraben-free, and phthalate-free, ensuring high efficacy and quality for your hair. We use scientifically proven ingredients and avoid harmful additives to provide safe and effective hair care solutions.
Who can use Kera Bond products?
Kera Bond products are designed for anyone facing specific hair care issues that we address, particularly those who believe in no-toxin formulations. Our products are ideal for individuals, including those with thyroid issues who are sensitive to fragrances, and anyone who prefers clean, high-quality formulations.
What are the main ingredients in Kera Bond products?
Kera Bond products are formulated with scientifically proven ingredients that promote hair health and repair, without any harmful additives.
Are Kera Bond products safe for all hair types?
Yes, Kera Bond products are safe and effective for all hair types, providing tailored solutions to meet various hair care needs.
Do Kera Bond products contain any artificial fragrances?
No, all Kera Bond products are free from artificial fragrances to ensure a clean and pure hair care experience.
Why are sulphate-free, paraben-free, and phthalate-free formulations important in Kera Bond products?
These formulations help to avoid common irritants and potential toxins, providing a safer and gentler hair care experience.
Can I use Kera Bond products if I have sensitive skin?
Yes, Kera Bond products are formulated to be gentle and are suitable for individuals with sensitive skin.
What hair care concerns do Kera Bond products address?
Kera Bond products address a variety of hair care concerns including bond repair, swim care, and new mom's care.
Are Kera Bond products cruelty-free?
Yes, Kera Bond is committed to cruelty-free practices and none of our products are tested on animals.
How often should I use Kera Bond products?
The usage frequency varies by product; please refer to the instructions on the packaging for best results.
Where can I purchase Kera Bond products?
Kera Bond products are available on our official website and select retail partners.
Does Kera Bond offer any guarantees on their products?
Yes, Kera Bond offers a satisfaction guarantee. If you are not satisfied with a product, please contact our customer service for assistance.
What is Kera Bond's return policy?
Kera Bond accepts returns within 30 days of purchase. The product must be unused and in its original packaging.
How can I contact Kera Bond customer service?
You can reach Kera Bond via email at hello@kerabond.in or through the contact form on our website.
Are Kera Bond products environmentally friendly?
Yes, Kera Bond is committed to sustainability and uses eco-friendly packaging and ingredients wherever possible.
Do you offer any loyalty programs or discounts for Kera Bond?
Yes, Kera Bond offers loyalty programs and seasonal discounts. Sign up for our newsletter to stay updated.
Can I find Kera Bond on social media?
Yes, follow Kera Bond on Instagram, Facebook, and X for the latest updates and hair care tips.
What inspired the creation of Kera Bond?
Kera Bond was created out of a passion for clean, effective hair care solutions that cater to modern lifestyles and urban environments.
What upcoming products can we expect from Kera Bond?
Kera Bond is excited to launch new products including swim care, new mom's care, and bond repair care in the near future.
What does Kera Bond stand for in hair care?
Kera Bond specializes in targeted hair care solutions, believing that products should address specific problems rather than being generic. Our products are designed to solve particular hair care concerns effectively.